Before publishing: This policy must be reviewed by qualified legal and privacy professionals after the organization’s legal name, business structure, service model, technology vendors, retention practices, and regulatory obligations are confirmed.
1. About this policy
This Website Privacy Policy describes how Community Connect RI (“we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit this website or submit an inquiry. It applies only to this website and does not govern the independent practices of outside organizations linked from it.
2. Information we may collect
Depending on how the website is configured, we may collect:
- Contact information such as your name, phone number, email address, and preferred contact method.
- Information you voluntarily provide about the practical support or resource-navigation inquiry.
- Referral details supplied by an authorized professional, including basic contact information for the individual being referred.
- Consent and contact-preference selections.
- Basic technical information such as browser type, device type, pages visited, referring page, and general usage data when analytics or security tools are enabled.
Please provide only the minimum information needed. Do not use website forms to submit medical records, detailed diagnoses, medication lists, Social Security numbers, insurance or member IDs, financial account information, or other highly sensitive information.
3. How information may be used
We may use information submitted through the website to:
- Review and respond to support, resource-navigation, referral, or partnership inquiries.
- Determine whether an inquiry fits the organization’s current scope and availability.
- Communicate through a requested or permitted contact method.
- Operate, maintain, secure, and improve the website and inquiry process.
- Meet applicable legal, regulatory, or recordkeeping obligations.
Submitting information does not create a clinical or service relationship, confirm enrollment, establish eligibility, or guarantee contact, services, placement, funding, coverage, or any outcome.
4. Forms, CRM, and service providers
The production website is expected to use GoHighLevel or other approved service providers for forms, customer-relationship management, calendars, communication, website hosting, analytics, or related functions. Those providers may process information on our behalf according to their agreements and privacy practices.
The specific vendor configuration must be documented and reviewed before launch. If the organization later becomes subject to health-information privacy requirements, its contracts, settings, access controls, and workflows will require a separate compliance review.
5. When information may be shared
We may share information:
- With service providers that help operate the website or manage communications.
- With an outside program or resource when you authorize the connection or when another lawful basis applies.
- When required by law, legal process, court order, or an authorized government request.
- When reasonably necessary to protect rights, safety, security, or the integrity of the website, consistent with applicable law.
- As part of a lawful organizational transaction, subject to appropriate safeguards.
We do not intend to sell personal information submitted through support or referral inquiry forms. This statement should be confirmed against the final vendor and advertising configuration before launch.
6. Security and transmission limits
We plan to use reasonable administrative, technical, and organizational measures appropriate to the website’s confirmed operations. No website, email, text message, voicemail, transmission method, or storage system can be guaranteed completely secure. Do not submit information you would not want transmitted through a public web form.
Do not use this website to send substance-use treatment records or other records subject to specialized confidentiality requirements unless an approved process is provided separately.
7. Retention
Information may be retained for the period reasonably necessary to review the inquiry, communicate as appropriate, maintain records, meet legal obligations, resolve disputes, and support legitimate operations. Specific retention schedules have not yet been finalized and must be documented before production launch.
8. Your choices
You may choose not to submit a website form and may contact us through another published method. You may ask to update or correct contact information, request information about our practices, or withdraw optional text-message consent by replying STOP. Some records may need to be retained when required or permitted by law.
Browser settings may allow you to limit cookies or similar technologies. Disabling them may affect website functionality. Any production analytics or advertising tools and their consent requirements must be reviewed before activation.
9. External links and crisis resources
This website may link to outside organizations. We do not control their content, availability, security, or privacy practices. Review the policies of any outside site before sharing information.
This website and its forms are not monitored continuously and must not be used for emergencies or crisis support. If you are in immediate danger, call 911. For emotional distress, thoughts of suicide, or a mental health or substance use crisis, call or text 988 or visit 988lifeline.org.
10. Children’s information
This website is not intentionally designed to collect personal information directly from children. A parent, legal guardian, or properly authorized professional should contact the organization before submitting information about a minor. Final age and consent practices must be established before production use.
11. Changes to this policy
We may update this policy as the organization, services, technology, vendors, or legal requirements change. The effective date and last-updated date should be revised whenever a material change is published.
12. Contact
Questions about this policy may be directed to:
Community Connect RI
Rhode Island
Contact us through the website inquiry form